Snowflake Frequently Asked Questions
What will I need?
SNOWFLAKE CLUB CHECK LIST (suggested items)
Ski or Snowboard Package or Season Rental
Waterproof Gloves or Mittens
Sweater or Fleece
Hat or Headband
Goggles or Sunglasses
Ski or Snowboard Parka
What are the costs?
$64 for registrations on or before September 30th
$72 for registrations on or before October 31st
$80 for registrations received after November 1st
Alpine Valley, Wilmot and Little Switzerland trips are $75.00
Members who provide an Epic Pass on our trips to Wilmot will receive a $30.00 credit for the trip.
Cascade & Devils Head are $95.00
What is a long distance trip?
LONG DISTANCE TRIPS TO CASCADE & DEVILS HEAD
The buses for these trips will depart from the Highland Park bus stop ONLY. Buses depart at 6:30am and will return at 7:00pm. Lessons are not offered on these trips. Due to the length of the commute and the increase in the slope at these locations, children must qualify to attend Cascade & Devils Head trips. Snowboarders must be Level C or higher and Skiers must be Level 3 or higher. All children must be 10 years of age or older. Sorry, there will be no exceptions.
Where are Friday night trips and who can go?
FRIDAY NIGHT TRIPS TO WILMOT
The bus will depart from the Highland Park stop ONLY. Departure is at 5:00pm returning at 11:00pm. Lessons are not offered on these trips and members must be 13 or older to attend. Currently space is limited to one bus (50 seats).
Where are the bus stops?
BUS STOP LOCATIONS If you accidently buy a trip with the wrong bus stop, please call the store at 847-831-4300 opt. 6 to change your reservations. You cannot change your bus stop on-line once the trip has been purchased, you must phone in.
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Highland Park - Toys R Us Parking Lot, Deerfield Road
Departure: 8:00am Returning: 5:25pm
CASCADE & DEVILS HEAD DEPART @ 6:30AM RETURN 7:00PM
Kenilworth - Northwestern Train Parking Lot, Greenbay Road
Departure: 7:25am Returning: 5:30pm
NO KENILWORTH BUS STOP FOR MONDAY & WEDNESDAY TRIPS!
Lake Forest - Lake Forest High School ATHLETIC CAMPUS
300 S. Waukegan Road
Departure: 8:00am Returning: 5:15
Wilmette EDEN'S PLAZA, WILMETTE
East Lake Ave. and Skokie Blvd., Wilmette (rear parking lot at the north end near Carsons Furniture Galary)
Departure: 7:30am Returning: 5:15pm
How do I sign up for a trip?
ALL REGISTRATIONS ARE ON-LINE ONLY. You must be an active member to purchase trips. An annual membership must be purchased for each child using a different email for each account. From the main page purchase area select trips, on the next screen select what trip you want to attend, select your bus stop location and press buy. Continue shopping or verify your cart contents and if all is correct, press CHECKOUT. Enter your account password again then press CONTINUE. Your payment choices will be displayed; when you have entered all the requested information, press SUBMIT. Your CONFIRMATION is displayed on your screen with instructions to print the confirmation as your admittance on the bus.
When is the registration deadline for a trip?
The registration deadline for trips (including Monday trips) is the Wednesday before the trip date. The registration deadline for the two Wednesday (holiday) trips is Sunday. At 1:00p.m. the day after the registration deadline if space is available, late registrations will become available for purchase on-line until midnight. There is a $20.00 late fee charged for registrations placed after the deadline. Not every bus stop location will have availability for late registrations. If there are any available spots for the trip, they will be listed on the web on a first-come first serve basis.
What if I forget to register and miss the late registration?
Arrive ready to go at the bus stop you would like to use 30 minutes prior to departure (you must have your snowflake id). Locate the Snowflake instructor (wearing blue Snowflake jacket) and tell that person that you would like to go stand-by. Your name will be put on a list, members who purchase the trip will be loaded onto the bus first. If there are open seats, they will then take stand-by people in the order that they arrived. Your credit card will be charged for the trip the following Monday. There is a $20.00 late registration fee.
What if I need to cancel a trip?
HOW TO CANCEL A RESERVATION
Please telephone Williams Ski and Patio at 847-831-4300 Option 6 to speak to snowflake club customer service OR, leave a voice message. CANCELLATIONS CANNOT BE DONE ON-LINE. All cancellations will be issued as a credit to your credit card and will be posted the next business day. Cancellations placed after the sign-up deadline will incur a $20.00 late cancellation fee. Cancellations will be accepted up to and including the trip date only. No refunds will be issued for cancellations placed after the trip date. When leaving a voice message, please speak clearly and slowly so we can process the information correctly. Please leave the member's first and last name, which trip you are cancelling AND the bus stop location along with your phone number.
If we cancel a trip for any reason, a full refund will be processed to your credit card. Refunds will be issued within 5 business days, you do not need to call the cancellation line.
What about weather conditions?
Weather can be very unpredictable during the season. All of the local area ski resorts have state of the art snowmaking capabilities. There does not need to be snow on the ground here for us to go skiing or riding so please, do not hesitate to sign up for trips. We have links to the ski resorts with current weather conditions, directions and much more. On a rare occassion, weather conditions such as dangerous driving conditions or if the air temperature is not above zero will cause us to cancel a trip. If you are ever in doubt, please check the Snowflake site or you can also call the store at 847-831-4300, choose option 6 and then option 4 for last minute status of that weeks trip.
What do I need to bring on a trip?
WHAT TO DO THE MORNING OF THE TRIP
Please arrive at least 15 minutes before the scheduled departure time. You will need to have your equipment, your current Snowflake ID and your registration confirmation page. Parents please DO NOT leave your child before they have been checked in. If you are not pre-registered for a trip, you will not be allowed on the bus. Don’t forget to pack a lunch or bring money to buy your lunch.
Patches AND ID's must be worn on every trip and at all times. The back of the id serves as authorization to provide medical treatment should that be necessary. The patch is our way to quickly identify our members. Please sew or pin your patches on the upper left sleeve of your jacket.
You may bring your lunch and put it at the white flag table or you can buy lunch at the ski area. Usually, $8.00-$10.00 is enough to cover lunch.
What happens when someone is injured?
In the case of an accident, the parents will be called. The injured member is taken to the ski hill first aid area and if necessary, we will then drive the member to the local hospital or return the child to his bus stop location. Your child should know the name of your doctor and your preferred hospital.
What if you need help while on a trip?
WHITE FLAG TABLE
On every Snowflake trip there is a table that is identified by a white flag. The white flag table is where members can find:
- ski school letters (patches)
- announcement sheet with lesson and departure information
- a clock
- someone to help with anything!
It is extremely important that new and younger members are made aware of where to go for help.