New Cancellation Policy
1) To qualify for full credit, cancellations must be made by the registration deadline which is the Wednesday before the trip. New this year, you can cancel your registration on-line if it is before the registration deadline.
2) For late cancellations, please call Williams Ski & Patio at 847-831-4300 option 6, and speak to snowflake club customer service or leave a voice message. (store hours Mon-Sat 9:30-5:30, Thurs til 8:00pm, Sun. 12:00-5:00)
3) All cancellations will be issued as a credit to your account and can be used by you for future trip purchases.
4) Cancellations placed after the sign up deadline will incur a $20.00 late cancellation fee. Cancellations will be accepted up to and including the trip date only. Please leave a voice message.
5) No refunds will be issued for cancellations placed after the trip date. Membership fees are not refundable.