WHAT ARE THE COSTS?
$68 for registrations on or before September 30th
$76.50 for registrations on or before October 31st
$85 for registrations received after November 1st
Wilmot and Little Switzerland trips are $75 Alpine Valley $80
Cascade, Chestnut & Devil's Head are $95.00
Members who provide a current Season Pass on our trips to Wilmot or Alpine will receive a $30.00 credit for the trip. Credit will be issued to your credit card after the trip is reconciled.
WHAT IS A LONG DISTANCE TRIP?
Long distance trips are to Cascade, Chestnut, and Devil's Head
The buses for these trips will depart from the Highland Park bus stop ONLY. Buses depart at 6:30am and will return at 7:00pm. Lessons are not offered on these trips. Due to the length of the commute and the increase in the slope at these locations, children must qualify to attend Cascade, Chesnut, & Devil's Head trips. Snowboarders must be Level C or higher and Skiers must be Level 3 or higher. All children must be 10 years of age or older. Sorry, there will be no exceptions.
WHERE ARE FRIDAY NIGHT TRIPS AND WHO CAN GO?
Friday night trips to Wilmot
The bus will depart from the Highland Park stop ONLY. Departure is at 5:00pm returning at 11:00pm. Lessons are not offered on these trips and members must be 13 or older and no beginners are allowed to attend.
HOW DO I SIGN UP FOR A TRIP?
ALL REGISTRATIONS ARE ON-LINE ONLY. You must be an active member to purchase trips. An annual membership must be purchased for each child. You can use the parent email to create your account and to receive confirmations. New this year, you can purchase multiple memberships under the one parent email.
WHEN IS THE REGISTRATION DEADLINE FOR A TRIP?
The registration deadline for trips (including Monday trips) is at midnight the Wednesday before the trip. At 1:00 p.m. on Thursday, if space is available, late registrations will become available for purchase on-line until midnight. There is a $20.00 late fee charged for registrations placed after the deadline. Not every bus stop location will have availability for late registrations. If there are any available spots for the trip, they will be listed on the website on a first-come first serve basis.
WHAT IF I FORGET TO REGISTER AND MISS THE LATE REGISTRATION?
Arrive ready to go at the bus stop you would like to use 30 minutes prior to departure (you must have your snowflake id). Locate the Snowflake instructor (wearing blue Snowflake jacket) and tell that person that you would like to go stand-by. Your name will be put on a list, members who purchase the trip will be loaded onto the bus first. If there are open seats, they will then take stand-by people in the order that they arrived. Your credit card will be charged for the trip the following business day. There is a $20.00 late registration fee.
WHAT IF I NEED TO CANCEL A TRIP?
How to Cancel a Reservation.
To cancel a trip, please call Williams Ski and Patio at 847-831-4300 Option 6 to speak to snowflake club customer service OR, leave a voice message. All cancellations will be issued as a credit to your credit card. Cancellations placed after the sign-up deadline will incur a $20.00 late cancellation fee. Cancellations will be accepted up to and including the trip date only. No refunds will be issued for cancellations placed after the trip date. When leaving a voice message, please speak clearly and slowly so we can process the information correctly. Please spell the member's first and last name, which trip you are cancelling along with your phone number.
If Snowflake cancels a trip for any reason, a full refund will be processed to your credit card. Refunds will be issued within 5 business days, you do not need to call the cancellation line.
WHAT ABOUT WEATHER CONDITIONS?
Weather can be very unpredictable during the season. All of the local area ski resorts have state of the art snowmaking capabilities. There does not need to be snow on the ground here for us to go skiing or riding so please, do not hesitate to sign up for trips. We have links to the ski resorts with current weather conditions, directions and much more. On a rare occasion, weather conditions such as dangerous driving conditions or if the air temperature is not above zero will cause us to cancel a trip. If you are ever in doubt, please check the Snowflake site or you can also call the store at 847-831-4300, choose option 6 and then option 4 for last minute status of that weeks trip.
WHAT DO I NEED TO BRING ON A TRIP?
Morning of the Trip
Please arrive at least 15 minutes before the scheduled departure time. You will need to have your equipment, your current Snowflake ID, patch, and your registration confirmation page. Parents please DO NOT leave your child before they have been checked in. If you are not registered for a trip, you will not be allowed on the bus. Don’t forget to pack a lunch or bring money to buy your lunch.
Patches & Photo ID's
Patches AND ID's must be worn on every trip and at all times. The back of the id serves as authorization to provide medical treatment should that be necessary. The patch is our way to quickly identify our members. Please sew or pin your patches on the upper left sleeve of your jacket.
You may bring your lunch and put it at the white flag table or you can buy lunch at the ski area. Usually, $15.00-$20.00 is enough to cover lunch.
WHAT HAPPENS WHEN SOMEONE IS INJURED?
In the case of an accident, the parents will be called. The injured member is taken to the ski hill first aid area and if necessary, we will then drive the member to the local hospital or return the child to his bus stop location. Your child should know the name of your doctor and your preferred hospital.
WHAT WILL I NEED?
Snowflake Club Check List (suggested items)
- Ski or Snowboard Package or Season Rental
- Waterproof Gloves or Mittens
- Ski lock
- Long Underwear
- Ski Socks
- Ski Pants
- Sweater or Fleece
- Hat or Headband
- Goggles or Sunglasses
- Neck Gator
- Ski or Snowboard Parka
TRIP SCHEDULEVIEW TRIP SCHEDULE
HOW CAN I USE A SEASON PASS?
The Snowflake club will reimburse members who PRESENT a resort season pass $30.00 for trips. The $30.00 refund will be issued to the credit card on file. The snowflake member should ensure that the instructor marks Season Pass next to his/her name on the bus roster. If you do not bring your season pass, there will be no refund. Only members who BRING A CURRENT SEASON PASS will be refunded when the trip is reconciled by the Snowflake office following the trip.
HOW DO I REACH SNOWFLAKE DURING A TRIP?
The Snowflake Club has a cell phone at the "white flag table" the number is 847-964-3055. If your child is on a trip and contacting you, please direct your child to the white flag table for assistance.
WHERE ARE THE BUS STOPS?
Please follow the link below for detailed information.
If you accidently buy the wrong bus stop, you will need to call the Snowflake office (Mon-Fri 9:30-5:00) before the registration deadline. The office will cancel the wrong bus stop and purchase the correct bus stop. A new email confirmation will be sent for the correct stop. The refund for the incorrect stop will issued to the credit card on file. If it is after the registration deadline when you realize you purchased the wrong stop, please call the Snowflake office. We cannot guarantee that we will be able to move your registration but we will try to accommodate your request if space is available.
WHAT IF YOU NEED HELP WHILE ON A TRIP?
White Flag Table
On every Snowflake trip there is a table that is identified by a white flag. The white flag table is where members can find:
- ski school letters (patches)
- announcement sheet with lesson and departure information
- a clock
- someone to help with anything!
It is extremely important that new and younger members are made aware of where to go for help.
WHAT IF WE WANT TO PICK-UP OUR CHILD AT THE HILL?
Please call the Snowflake office 847-831-4300 by 3:00pm Friday afternoon and inform them that you (or someone else) are going to pick-up your child. The parent MUST go to the white flag table (please have a form of ID with you) and sign-out the snowflake member.